Refund of items bought via internet shop

In case you are not entirely satisfied with your Device, you can return the unused item in its original packaging within 15 days unless noted below. A receipt is required for all returns and exchanges. Refunds will be issued in the same method of payment as the original payment. For transactions with an original receipt:  

  •      Purchase made with a credit card: a credit will be issued to the original card. Original card must be present at time of return.

All items sold in our web shop are returnable within the time frame mentioned above.  The return window starts from the day of purchasing and not from the day of delivery. The item should be returned in the same conditions as sold (conditions of the package, content of the box etc.).  If you have damaged the package or product in such a way that we cannot sell this product to another person, the refund will be rejected.

A refund of the merchandise and taxes will be given however shipping and handling for the delivery and pick up will not be refunded. Refunds will be issued in the same method of payment as the original payment. Please note that we may request for you to email/send pictures of damaged or defective merchandise.

Warranty period

This period depends on Producer of the item and the time frame is indicated on package. GGWP reserves the right to reject any return if the condition of the returned item is clearly different and/or unsellable based on the condition when the product was sent/sold. Warranty only covers defects of products caused by manufacturing. It does not cover regular wear and tear, including but not limited to, improper usage, accidents, breakage due to abuse, modification, unauthorized repair, water damage or other causes attributable to events outside the manufacturing process.

In case a customer wants to mail back the item all transportation costs are on customer site.  We pay for shipment only when we make a mistake in the order (ex. ship wrong device).

Post address:

GGWP  Ltd. Sarkandaugavas 31, Riga, LV-1005, Latvia